*Applicable to All Games and Events*
The following document serves as a guide for patrons attending Rail Yard Dawgs games and events. Patrons may be removed from Berglund Center grounds and/or refused service for any reason, including but not limited to, behaviors listed on this document and/or any similar document produced by Berglund Center. Subject to change at any time without notice. Ejected patrons will not receive a refund for their ticket, event cost, or sponsorship. Patrons who cause damages to Rail Yard Dawgs, Berglund Center, and/or their vendor’s property may be held financially responsible for replacing affected property.
All bags must be clear and no larger than 12″ x 18″ x 6″. Straps of bags do not need to be clear, however all sides of the bag itself must be clear. Applies to diaper bags. Does not apply to medical bags. Personal hygiene items may be carried in your pockets or a small non-clear bag no larger than the size of your hand. Non-clear flat wallets are permitted, but must not be able to carry anything other than cards, coins and cash. All bags subject to search, seizure and rejection at any time.
BEHAVIOR POLICIES:
- Once your ticket has been scanned, re-entry is not permitted.
- No standing on seats, tables, walls, dasherboards, or any other property of Berglund Center or Rail Yard Dawgs.
- No walking or standing on the inner concourse of the arena while the puck is in play. Please respect the ushers holding stop signs. This is for your safety and those around you.
- No standing while the puck is in play in a way that may obstruct other patrons’ view, thus hindering their safety of objects that could fly into the stands.
- No inappropriate language. This includes, but is not limited to, profane, vulgar, homophobic, racist, and sexist language.
- No body parts or personal items may go between glass pieces or above the glass for the duration of the event.
- No items may go over the glass on to bench, penalty boxes or ice, including but not limited to, liquids, beverage containers, food, paper, pucks, sticks, etc. Throwing items onto the ice will result in immediate ejection from Berglund Center and may warrant future attendance restrictions.
-
-
- In certain instances, fans may be instructed to throw a specific item over the glass at a specific time. For example, fans may throw hats onto the ice after a player completes a hat trick, chuck a pucks during the allotted time for this activity, or stuffed animals as instructed during the Teddy Bear Toss game. Throwing a rubber puck instead of a foam puck during chuck a puck is dangerous to participants and will result in immediate ejection from the game.
- Season ticket and package holders will forfeit their package in the event they throw prohibited items on to the ice. In this instance, they will not be afforded refunds and will lose privileges to their seats for the remainder of the season and future seasons.
-
-
- No excessive banging on the glass. This includes, but is not limited to, banging or pushing with such force that physically moves the glass as to obstruct play or alter integrity of the glass system.
- No banging on the glass with personal items (i.e. a puck, stick, etc.); hands only. While we want you bang on the glass and enjoy the game, banging or pushing the glass with enough force to move the glass will not be tolerated.
- No physical interaction with staff, players or officials. This includes, but is not limited to, touching or grabbing their person, personal items or throwing items at them while they are on the benches, in penalty boxes, on the ice, entering/exiting the rink or entering/exiting the building and parking lot.
- No expulsion of bodily fluids on or around other patrons, team staff, players, officials, or arena employees. This includes, but is not limited, spitting, urinating, defecating, vomiting, sneezing, etc.
- No physical altercations, fighting, or inappropriate and intimidating gestures. Violence and intimidation will not be tolerated and will result in immediate removal.
- Patrons must be wearing shoes, shirt and bottoms (or dress) at all times while inside the venue.
- No behavior that may impact the safety of others.
- Patrons must maintain good personal hygiene.
- Smoking is strictly prohibited indoors; please use vapes, tobacco, etc. in designated outdoor areas.
- Patrons must comply with all ABC laws. This includes, but is not limited to the list below. Staff, security and/or law enforcement may take action such as confiscating alcohol, prohibiting additional alcohol purchases/consumption, and/or removing patrons from the event.
-
-
- Alcohol must be consumed in a Berglund Center issued cup. The container that the beverage is issued in must be the container that it is consumed in.
- Patrons are limited to purchasing two beverages at a time.
- Berglund Center reserves the right to refuse service to any patron for any reason, including if a patron appears to be intoxicated.
- Liquor may only be consumed in Club 611.
-
-
PROHIBITED ITEMS
Staff, security and/or law enforcement may confiscate items on this list without returning them or providing compensation for them, or may require patrons to return items to their car.
- Any other items that may be deemed unsafe or unnecessary upon entry.
- Any outside chairs that are not medically necessary.
- Audio or video recording with the intention of reproducing or streaming the game without a media pass and written permission from the Rail Yard Dawgs.
- Bags that do not comply with the Clear Bag Policy – ALL BAGS SUBJECT TO SEARCH, SEIZURE, AND REJECTION AT ANY TIME. See graphic and Clear Bag section at the top of this page. Policy applies to third-party vendors, volunteer, and staff bags. Diaper bags must be clear. We highly encourage those with medically necessary bags to use clear bags if possible. This is not required, but will speed up entry to the game.
- Excessively large or inappropriate signs, flags, banners, or whiteboards.
- Fireworks, pyrotechnics, flares, or incendiary devices.
- Flammable liquids.
- Glass or metal bottles and containers. Empty plastic water bottles that are transparent are permitted. Patrons may use the water fountains inside the coliseum to fill them up with water. Approved refillable popcorn buckets and soda cups are permitted. Berglund Center is not permitted to fill containers they did not sell from their concession stands.
- Jewelry that could be used as a weapon including, but not limited to, heavy chains and studded bracelets.
- Laptops/tablets; small tablets for children are permitted.
- Laser pointers and similar devices that could impact player and fan eyes.
- Masks that are not for medical or religious purposes. Masks that are related to the game’s theme will be permitted. Security may ask you to temporarily remove masks upon entry. Patrons may be asked to remove masks at any time for any reason.
- No brooms, sabers, swords, etc. outside of specified promotions where permitted items are specified in advance (i.e. Light sabers on Star Wars Night.)
- Noisemakers like airhorns and horns/whistles that could be confused for the game whistles are not permitted. Cowbells are permitted. Vuvuzelas are not permitted.
- Outside food or beverages, including alcohol. Birthday cakes and cupcakes with prior permission may be allowed.
- Pets, other than service animals, not to include comfort animals unless otherwise indicated in advertising for special events.
- Professional cameras with detachable lenses exceeding 2″ in length or flash photography without a media pass and written permission from the Rail Yard Dawgs. Permission must be secured in advance by contacting madelyn@railyarddawgs.com.
- Umbrellas must be bagged and left at the entrances with security. We are not responsible for lost or stolen items.
- Unapproved soliciting using pamphlets, handouts, merchandise, advertisements, etc. These materials will be seized and not returned.
- Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives or cutting instruments.
PROCEDURES
The following measures may be taken by arena staff, arena security, Rail Yard Dawgs staff, and law enforcement officials in the event of prohibited behavior or items:
- Patrons may be relocated or ejected at any time for any reason. If a patron is ejected, they will be required to leave Berglund Center property, including the parking lot, immediately.
- Patrons that do not comply with the policies and procedures and cause damage to property of the arena, Rail Yard Dawgs, opposing team, or other patrons may be billed for damages, labor, and lost revenue due to damages.
- Items that patrons may choose to use inappropriately or dangerously may be confiscated and not returned, replaced or provided compensation for.
- If a patron has been removed from one game, then gets removed from a second game in the same season, they will be banned from all Rail Yard Dawgs games and events, including practices, through the end of the current season or indefinitely.
- In the event that a season ticket holder or advertising partner has been banned from attending future games and events, a refund nor credit will not be afforded to them and/or their account. Complimentary or exchanged tickets will not be afforded a refund or credit. Patrons who forfeited their seats in this manner will lose any guarantee of having those seats in the future, if allowed.
- Some behaviors may warrant more severe consequences.
***We reserve the right to modify our policies at any time and to address each situation at our discretion, ensuring appropriate action as needed.***
Inquiries should be directed to the event supervisor or marketing@railyarddawgs.com.